Frequently Asked Questions
GENERAL QUESTIONS
What is petTracer and how is it different from other products?
My cat already has a microchip, do I need petTracer?
Where can I buy petTracer?
Will petTracer work anywhere in the world?
Does petTracer work on other pets?
Do I need a computer to use petTracer?
Can you guarantee I will find my cat at any time and any place?
Will it work if my cat has an electronic flap key?
TECHNICAL QUESTIONS
Is petTracer waterproof?
Are they different sizes. Will petTracer fit my cat?
The collar has a minimum circumference of 21.5 cm which will fit the average cat. Should your cat have a very small neck due to its age or breed you can purchase an inlay band from here which will reduce the circumference by around 2.5cm
How long does the battery last exactly?
The different modes explained
- FAST: GPS position sent every 10 minutes when cat is active and every 60 minutes when cat is not active.
- STANDARD: GPS position sent every 30 minutes when cat is active and every 3 hours when cat is not active.
- SLOW : GPS position sent every 4 hours when cat is active and every 24 hours when cat is not active.
- SEARCH: GPS position sent every 15 seconds regardless of cat’s activity.
How do you charge the collar and how long does it take?
What is the HomeStation?
Is Wi-Fi needed to use petTracer?
How is GPS different from Radio Search?
petTracer offers a unique product by combining two search technologies in one. GPS is the preferred method and is often sufficient on its own. However, as GPS does not work inside buildings, only a collar with radio search ability will be able to help. To use petTracer’s Radio Search you make the HomeStation mobile. Starting from the last known GPS position the app will then guide you in what direction to walk similar to a game of Hot and Cold. You will need internet from your mobile phone via hotspot and a power bank which is not included.
What is the range of petTracer?
Can the range be extended?
What do I do if my cat goes out of range?
This can happen and usually your cat will return home safely. The collar can store up to 70 GPS positions and you will be able to see where your cat has been. In case of an emergency the HomeStation can also be made “mobile”. This is achieved by configuring your HomeStation with your mobile phone hotspot and connecting it to a power bank (not included). You can now walk around with your HomeStation and power bank. Start your search at the last known position or by walking along the border of your cat’s natural territory. We are currently developing a more user-friendly app for smartphones which will be available to download soon.
How does the petTracer system work?
- The petTracer cat collar receives the GPS coordinates from the GPS satellites.
- The coordinates are then transmitted from the collar to your HomeStation.
- The HomeStation forwards the coordinates through the internet connection to the petTracer server.
- The server places your cat’s position on the map which can be accessed remotely from your smartphone, computer or tablet.
Do I need a complete petTracer starter kit for each additional cat?
No. One HomeStation can serve up to 5 collars. However, we recommend a second HomeStation if you own more than 2 collars to make charging of the collars easier and more efficient. Only one collar can be charged at the time.
SAFETY
How harmful is cell phone radiation for my cat?
Does the collar come with a safety closure?
SUBSCRIPTION
Why do I need a subscription to use petTracer?
The first part goes toward the cost of the petTracer device which together with the upfront payment of £39.99 will pay the cost of the device over 24 months.
The second part pays for the digital map, server infrastructure and third party fees. Used commercially, these things are unfortunately very expensive.
How much is the subscription?
One collar + One HomeStation- £39.99 upfront x £12.99 p/m for 24 months. Reduced monthly fee afterwards
Two collars + One HomeStation – £64.99 upfront x £23.99 p/m*. £11 p/m on your 2nd collar!
Three collars + One HomeStation – £89.99 upfront x £28.99 p/m*. £5 p/m on your 3rd collar!
- The monthly fee will be reduced after 24 months. You will be notified via email with the different options to continue using petTracer
When do I purchase the subscription?
If you have purchased a petTracer Set outright, you own the Hardware and it will be shipped right away. You will need to buy a subscription to access the portal which you can purchase at any time.
If you have selected one of our payment plans, 12 or 24 months, you need to activate the monthly subscription right away. Your set will be shipped as soon as you have done so.
Do you offer discounts on the subscription for more than one collar?
£39.99 upfront x £12.99 p/m for 24 months. Reduced monthly fee afterwards
£64.99 upfront x £23.99 p/m*. £11 p/m on your 2nd collar!
£89.99 upfront x £28.99 p/m*. £5 p/m on your 3rd collar!
- The monthly fee will be reduced after 24 months. You will be notified via email with the different options to continue using petTracer
How do I cancel my subscription?
Please note that we do not offer refunds should you decide to discontinue with petTracer before the end of the subscription period.